privacypolicy | rc3.app

PRIVACY POLICY

Effective Date: December 1st, 2022

RC3 Canada Inc. d/b/a RC3 (“RC3,” “we,” “our,” or “us”) is a provider of fitness technology and services that blend computer vision, natural language processing, machine learning, and human expertise to provide an unrivaled strength training experience. Your privacy is important to us. Your choice to share information with us is a critical part of our services which aim to improve your overall fitness.

This privacy policy (“Privacy Policy”) explains how and why we collect, use, and share the information we collect through our websites and mobile applications, including rc3.app (our “Sites”), through your use of our training programs (“RC3 Programs”), and through other services available through your RC3 app and subscription, as well as from your interactions directly with us (collectively, our “Services”). The terms “you,” “your” or “user” means the users of the Site and Services.

This Privacy Policy does not cover or apply to our processing of information about employees, contractors, trainers, or other business partners.

Information We Collect And Use

We generally collect a few types of information from and about you in connection with the Services:

Personal Information. Information that identifies, relates to, or could reasonably be linked to you, such as your name, email address, physical address, telephone number, social security number, records of products or services purchased, internet browsing history, geolocation data, information regarding interaction with a website, professional information, and inferences drawn from personal information to create a profile about your preferences and characteristics (collectively, “Personal Information”). It does not include information that is aggregated, de-identified, legally publicly available, or information that cannot be reasonably linked to you.
Non-Personal Information. All other information other than Personal Information, which does not personally identify you (“Non-Personal Information,” together with Personal Information shall be collectively referred to herein as “Information”).

We collect your information from a variety of sources, including:

A. Information You Provide to Us

We may collect the following Personal Information that individuals provide in connection with our Services:

Communicating With Us. If you communicate with us through any paper or electronic form, we collect your contact information, such as your name, address, email address and phone number, the content of the communication and the metadata associated with the communication. We use this information to investigate and respond to your inquiries and to communicate with you, including through the website or by email, mail, phone, text message, push notification, chat or any other paper or electronic form.
Signing Up For Newsletters. If you sign up to receive news or alerts from us or register for an account, we collect your contact information, applicable interests and communication preferences in order to send you regular updates about the Services. We use this information to manage our communications with you and send you information about products and services we think may be of interest to you. If you wish to stop receiving email messages from us, please see the “Online Privacy Choices" section below.
Registering and Subscribing. If you register for an RC3 account (“User Account”) or subscribe to our Service, we will collect your contact, registration and billing information, including your name, age, payment information, physical address, email address, username and password, and basic information about your fitness lifestyle and goals. You may choose to add a profile photo and location. You may also connect your RC3 user profile (“User Profile”) with other RC3 users and trainers to follow their activities and share your own. We use this information to complete your transaction, manage your RC3 subscription, enable you to create a User Profile, enable social sharing within the Services, communicate with you about your RC3 subscription, for customer support purposes and to provide you with personalized recommendations for your workouts.
Ordering. If you purchase RC3 products, including the PIVO device, weights and accessories, and heart rate monitors (collectively, “RC3 Equipment''), we will collect your contact, shipping and billing information, including your name, payment information, physical address and email address. We will use this information to complete your transaction, fulfill your order, communicate with you about your order, ship you the product you ordered and for customer support purposes. Please note we collect and process all financial information, such as credit card numbers, through third-party payment processing providers including Stripe and Apple Pay. As such, we do not retain any personally identifiable financial information in connection with your payments, such as credit card numbers. Rather, all such information is provided directly by you to our third-party payment processors or financing providers. Their use of your personal information is governed by their privacy policy. To view Stripe's privacy policy, please click here.
Signing Up for an RC3 Program. When you sign up for an RC3 Program and otherwise use the Services, we collect your availability, User Profile information, training history, fitness goals and your preferences for a trainer. We will use this information to better personalize your workout and for customer support purposes.
Applying for Employment. If you apply for employment, we collect your contact and demographic information, educational and work history, employment interests, information obtained during interviews and any other information you choose to provide. We use this information to evaluate your candidacy for employment, to communicate with you during the application process and to facilitate the onboarding process.
Participating in Events, Surveys, Contests or Sweepstakes. If you fill out any forms relating to RC3 events, surveys, contests or sweepstakes, we collect your contact and demographic information and any other information requested on the form. We use this information to fulfill the purpose of the form and facilitate the event, contest, survey, or sweepstakes, and to inform you about future programs that may be of interest to you.
RC3 User Support. If you contact our customer support or file a support claim with us, we collect information about your User Account, your PIVO device, information relating to your user support requests and any other information you choose to provide. We use this information to administer your User Account and to evaluate and respond to your request.
Feedback Information. If you choose to provide feedback regarding the Services, we collect any information you provide regarding our Services. We use this information to improve the Services and to provide other users with information about your experience.
Testimonial Information. If you agree to provide a testimonial regarding the Services, we collect information including your name and the testimonial statement regarding the Services. We use this information to provide other users with information about your experience.
Refer a Friend Information. If you refer a friend to the Services, we may collect your name and email address, as well as your friend’s email address. We use this information to facilitate the referral process.

Where an individual chooses to contact us, we may need additional information to fulfill their request or respond to their inquiry. We may provide additional privacy disclosures where the scope of the inquiry/request or the personal information we require fall outside the scope of this Privacy Policy. In that case, the additional privacy disclosures will govern how we may process the information the individual provides at that time.

B. Information from Third Party Sources

We also obtain Personal Information from other sources, which we often combine with personal information we collect either automatically or directly from individuals. We receive the same categories of personal information as described above from the following sources and third parties:

Affiliates. We may receive Personal Information from other companies owned or controlled by RC3, and other companies owning or under common ownership with RC3. This includes any subsidiaries (i.e., any organization we own or control) or our parent company (i.e., any organization that owns or controls us) and any subsidiaries it owns.
Service Providers. Our service providers that perform services solely on our behalf, such as website operators, payment processors, marketing partners, shipping providers, job application platforms, references, background check providers and recruiters, collect personal information and often share some or all of this information with us in connection with the facilitation of our Services.
Business Partners. When you engage in some of our promotions or sweepstakes that we collaborate in with third parties, we may receive your personal information from our business partners, such as email and promotional information in connection with the facilitation of the promotion or sweepstakes.
Mobile App Stores. When you download the mobile application from the Apple App Store or Google Play App Store, we may receive your personal information from them in order to provide the Services.
Social Media Platforms. When you interact with us through various social media platforms, we may receive some information about the individual that they permit the platform to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the platform. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and platforms before sharing information with us or the social media platform.
Third Parties Related to Employment Applications. If you apply for a job by using the Greenhouse job application platform, we may receive information from your current or past employers, recruiters, third-party social media platforms and other third parties we use to obtain information about job applicants. To view Greenhouse’s privacy policy, please click here.
Information Providers. We may from time to time obtain information from third party information providers from whom you have permitted to share your personal information, including marketing providers. We use this information to correct or supplement other personal information we collect.
Publicly Available Information. We may also collect Personal Information from publicly available sources, such as government records or publicly available websites, to supplement other personal information we collect.

Even if you delete your account on a Third Party, we will retain any Information provided by that Third Party. Similarly, if you delete or deactivate your User Account on the Services, any Information that we have shared with Third Parties (in accordance with this Privacy Policy) may be retained by those Third Parties subject to their privacy policies.

C. Information We Collect Automatically

We use various technologies to collect information about the device or browser you use to navigate our Sites, or from your use of our Services, including:

Workout Data. When you participate in an RC3 Program, our systems automatically collect information about your workout history, such as your total number of workouts performed, the dates you worked out, fitness performance history (including leaderboard rank, achievements earned, total output, calories burned, range of motion data), and to the extent you have worn a heart rate monitor that you have connected to your RC3 app, information about your heart rate over the course of the workout. Our computer vision technology also captures your body movements and motion, so that every rep is counted and so you can get feedback on your technique in real-time. Additionally, RC3 Equipment and Sites may make use of your movement data and camera recordings, which enable us to give you real-time feedback and to let you communicate with other users. We save the color video recordings in our highly secure cloud environment so that RC3's AI algorithms and human coaches can analyze your workouts in real-time and after your workout has completed, to enable and facilitate our RC3 Programs, and the other Services, and to enable you to build your User Profile and share your successes with your friends.
Web Logs and Usage Data. As is true of many websites, email communications and online services, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this data to analyze trends on our Sites, manage and administer the content, for security and availability of the Services, improve the performance of the Services, and for fraud protection and to protect our rights and the rights and safety of individuals. Additionally, we may collect a record of the workouts you have accessed on the Services, including titles, trainers, date, time, duration of the RC3 Programs and the duration of your participation, which we use for our own internal analytics and personalizing the user experience.
Cookies and Other Data Collection Technologies. We and our service providers use cookies, scripts and similar technologies to manage the Sites and to collect information about you and your use of our Sites. These technologies help us to recognize you, customize or personalize your experience, advertise products or services to you and analyze the use of our Sites to make them more useful to you. These technologies may also allow us to aggregate demographic and statistical data and provide this information to our service providers to facilitate their provision of services. Most internet browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. For information on how to do this, access the “help” menu on your internet browser, or access how to control cookies. Please note, however, that disabling our cookies may result in your inability to take full advantage of all of the features of our Services.
Location Information. We may collect location-based information including your Internet protocol (IP) address, and shipping address. We may use this type of information to enhance your user experience (such as using location information to provide you with content tailored to your region), to better understand your interaction with our Services. Unless you provide us with your consent to do otherwise, this information will only be used by us and our third-party service providers to provide you with the Services you request or in an aggregated and anonymized format that does not identify you. If you no longer wish to have this location information collected and used by us, you may opt-out by disabling the location and Bluetooth features in the operating system of your smart device or contact us using the information below for additional support.
Google Analytics. We use Google Analytics to collect information about your use of the Services. Google Analytics collects information such as how often users access the Services, what pages they access when they do so and what other sites they used prior to using the Services. We use the information we get from Google Analytics only to improve the Services. More information about the use of Google Analytics for these analytical and non-advertising purposes can be obtained by visiting Google’s privacy policy here and Google’s currently available opt-out options are available here.

D. Other Uses of Personal Information

In addition to the uses described above, we may collect and use Personal Information for the following general purposes:

To develop, maintain, improve and operate the Services.
To personalize your user experience, open a User Account for you, and allow you to use our Programs.
To allow you to make purchases of our Equipment and Services and to provide our Services to you.
To monitor your performance to help you meet your fitness goals.
To communicate with you to provide technical or administrative support.
To conduct, manage and grow our organization.
To analyze, research and investigate the use of our Services.
To provide you with online advertisements and marketing emails based on your interests.
To prevent, investigate and provide notice of fraud, unlawful or criminal activity, unauthorized access to or use of Personal Information, the Services or our data systems, and to meet legal, regulatory, judicial and institutional policy obligations.
To protect the health and safety of our users and the general public.
To investigate and resolve disputes and security issues and to enforce our Terms of Service.
To comply with legal obligations.
For any other lawful, legitimate business purpose.
For any other purpose with your consent.

We may aggregate, de-identify, and/or anonymize any information collected through the Services so that such information is no longer reasonably capable of being associated with you. We may use aggregated or anonymized information for any purpose, including for research and marketing purposes, and we may also share such information for any purpose with any third parties, at our discretion.

For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.

How We Share And Disclose Personal Information

We may share your Personal Information in the following ways:

Affiliates. We may share Personal Information among our affiliates, including other companies owned or controlled by RC3 and other companies owning or under common ownership with RC3, for business purposes.
Service Providers. We share Personal Information with third-party service providers who perform services on our behalf, such as job application platforms, background check providers, recruiters, event coordinators, market research providers, advertising partners and technology providers (e.g., technology support providers, email communications providers, analytics providers, data storage providers, payment processors, and web and video hosting providers and developers), shipping providers, and fitness instructors.
Business Partners. At your request or for purposes otherwise consistent with this Privacy Policy, we may disclose Personal Information to our third-party business partners to promote their products or services that we believe may be of interest to you.
Other Users. Information included in your User Profile, including your workout history and achievements earned through the Services, and if you have provided it, your User Profile photo, location, and age, may be available to other users by default, which means that other registered users will also be able to view this information, and contact or follow you through the Services.
Regulatory or Legal Requirements, Safety and Terms Enforcement. We may disclose Personal Information to governmental regulatory authorities as required by law, including for tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose Personal Information to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, to enforce our legal rights or contractual commitments that you have made, or to otherwise comply with the law.
Business Transfers. We may disclose Personal Information as part of an organizational business transaction, such as a merger, acquisition, joint venture, financing, or sale of organizational assets and may transfer Personal Information to a third party as one of the business assets in such a transaction, or in a diligence leading up to a potential organizational business transaction. We may also disclose Personal Information in the event of insolvency, bankruptcy, or receivership.
With Your Consent. We will disclose your Personal Information where we have your consent to do so.

Other than as set out above, you will receive notice when Personal Information about you might be shared with third parties, and you will have an opportunity to choose not to share the Personal Information. We may use any and all Non-Personal Information collected from or about you for any reasonable purpose that is necessary to provide the Services.

Online Privacy Choices and User Rights

We may share, or we may permit third-party online advertising networks, social media companies, and other third-party services, to collect information about your use of our Site over time so that they may play or display ads that may be relevant to your interests on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, clickstream information, browser type, time and date you visited the website and other information. This information is used to display targeted ads on or through our Services or on other websites, apps, or services. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. We may also display targeted advertising to you through social media platforms, such as LinkedIn, Facebook, TikTok, Twitter, Google, Pinterest, and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.

Google Analytics and Advertising. We may also utilize certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our Services.

You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available here, or by visiting NAI’s online resources available here.

Ad Partners. We support the self-regulatory principles of the Digital Advertising Alliance (“DAA”). We work with advertisers, advertising networks, advertising servers, and analytics companies (“Ad Partners”) that use data collection technologies to understand how our Services are being used and to analyze your location and browsing history in order to deliver advertising relevant to your interests, as well as to provide advertising-related insights such as reporting, attribution, analytics, and market research. These advertisements may appear on our Services or other websites or services, including through social media networks. These Ad Partners may be able to associate devices across third party websites or services over time and link various devices used by the same individual. RC3 does not control these Ad Partners, and/or their use of tracking technologies, which is instead governed by the privacy policies of the Ad Partners.

For more information about how Ad Partners use the information collected by these technologies and your options for restricting cookies placed by some of these Ad Partners, please visit the DAA’s opt-out page. The DAA’s opt-outs are device-and browser-specific and may not work on all devices. If you choose to opt-out through the DAA’s tools it does not mean you will cease to see advertising. Rather, the ads you see will be based on the website you are visiting and not your interests.

You may also be able to limit interest-based advertising through the settings menu on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android). You may also be able to opt-out of some — but not all — interest-based advertising served by mobile ad networks by visiting app choices and downloading the mobile AppChoices app.

Privacy Preferences. You have some choices regarding how we use your Personal Information, including the following:
Access to Your Mobile Device Information. You may control the Site’s access to your mobile device information through your “Settings” app on your device. For instance, you can withdraw permission for the Sites to access your geolocation, camera and to integrate with your other applications.
How to Control Your Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications or by emailing us at support@rc3.app. You may not opt-out of Service-related communications (e.g., User Account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
How to Control Push Notifications. You can stop receiving push notifications from us by changing your preferences in the iOS or Android notifications settings menu.
Modifying or Deleting Your Information. If you have any questions about reviewing, modifying, or deleting your Information, you can contact us directly at support@rc3.app. We may not be able to modify or delete your Information in all circumstances.

Additionally, if you have registered for a User Account, you may have the ability to access and use certain features and functionality that provide you with the ability to set certain privacy, permissions, and account options. Please be aware that that if you limit the collection of certain Information, you may not be able to use all of the features and functionality of the Services.

Retention of Your Information

We retain your Information for as long as it is needed to provide you with Services, or for other purposes described in this Privacy Policy, and for as long as legally required. We do not retain your Information for longer than is necessary for these purposes. The retention period for any particular Information will vary depending on the nature of that Information and the purposes for which it is collected and processed, your exercise of your privacy choices above, and applicable laws.

You Information may be transferred, processed and stored anywhere in the world, including but not limited to, in the cloud, on our servers, on the servers of our affiliates or on the servers of our service providers.

Children's Privacy

These Services are not designed to be used by minors. As such, we do not knowingly collect or solicit any Information from anyone under the age of 13 and the Services are not targeted towards anyone under the age of 13. In the event that we learn that we have inadvertently collected Personal Information from someone under age 13, we will delete that information as quickly as possible. If you believe that we might have received Information from a child under 13, please contact us at support@rc3.app.

Links To Other Websites And Services

The Services may contain links to third party websites or services, including those of our business partners and social media sites. Our Services may also include buttons and widgets hosted by other companies (for example, the Facebook, Instagram, Twitter, LinkedIn and YouTube “Share” buttons). Some of these features collect Personal Information or other Information such as your IP address and information about the websites you have visited.

This Privacy Policy does not apply to the practices of these or any other third parties. RC3 is not responsible for the privacy practices of any entity that it does not own or control. We encourage you to review the privacy policies and terms of those third parties to learn more about their privacy practices.

Region Specific Disclosures

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or states. Please refer below for disclosures that may be applicable to you:

If you are a resident of the State of California, please see the section below called "California Users’ Privacy Policy Rights Notice" for additional California-specific disclosures.

If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at support@rc3.app.

How To Contact Us

If you have any questions about this Privacy Policy or the Services, please contact us by email at support@rc3.app.

Changes To Our Privacy Policy

This Privacy Policy is subject to occasional revisions. We will notify you of the changes by posting the new privacy policy on the Sites and updating the effective date. We encourage you to check this page periodically to stay informed about how we are processing Personal Information. Your continued use of the Site or Services following any such change constitutes acceptance of the updated Privacy Policy.

California Users’ Privacy Policy Rights Notice

In addition to your rights provided for above in this Privacy Policy, if you are a California resident, you have additional rights in relation to your Personal Information, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”). This California Privacy Rights Notice (“California Notice”) sets out those additional rights. Any terms defined in the CCPA have the same meaning when used in this California Notice.

Scope of Disclosures. When we use the term “personal information” in this California Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include information that is made publicly available from government records, that is de-identified or aggregated such that it is not reasonably capable of being associated with an individual, or that is otherwise excluded from the CCPA’s scope.

For the purposes of this CA Notice, personal information does not include:

Publicly available information from government records.
De-identified, aggregated or anonymized information that is maintained in a form that is not capable of being associated with or linked to you.
Information excluded from the CCPA's scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.

Categories of Personal Information We Collect

In the last 12 months, we have collected the following categories of Personal Information from or about you:

Identifiers, such as name, alias, postal address, online identifier, physical characteristics, profile photos, IP address, email address, User Account name and number, birthdate.
California Customer Records (Cal. Civ. Code 1798.80(e)), such as telephone number, billing address, credit or debit card information, signature, and bank account information.
Protected Classifications Under California or Federal Law, such as your age, marital status, race, religion, national origin, disability, sexual orientation, or gender.
Commercial Information, such as records of RC3 Equipment or Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or Other Electronic Network Activity Information, including interactions with our Services, browsing history, search history and information regarding your interaction with a website or advertisement.
Geolocation Data, including the approximate location of your device or computer as determined through data like your IP address.
Audio, Electronic, Visual, or Thermal Information, including images and videos collected or stored in connection with the Services, including your User Profile photo and customer phone call audio recordings and camera workout recording with your consent.
Professional or employment-related Information, including your title and where you work.
Sensory information, such as your heart rate and body movements.
Other Personal Information, such as testimonial information, inquiry or feedback information, and any other personal information an individual chooses to provide to us.
Inferences, including information about your interests and purchase preferences.

We collect this information directly from individuals, their browser or device when they interact with our services, our affiliates, an individual’s employer, our service providers and business partners, social media and professional networks, information providers and other publicly available sources. For more information about the personal information that we collect and how we collect it, please refer to the Information We Collect and Use section of our Privacy Policy.

How We Use Personal Information

We use the above categories of Personal Information for a variety of purposes. For example, we use personal information to communicate with customers about our services, to provide customers with our services, to process payments, and to otherwise operate our business. For more information about our use of Personal Information, please refer to the "Information We Collect and Use" section of our Privacy Policy.

Disclosure and Sale of Personal Information

As further described in the "How We Share and Disclose Personal Information" section of our Privacy Policy, we disclose personal information to third parties for business purposes.

Disclosure for Business Purposes

In the last 12 months, we have disclosed for business purposes all categories of Personal Information outlined above to the following categories of recipients: Affiliates, Business Partners, Service Providers, and certain other third parties where individuals have provided consent or direction, or where we are complying with law or protecting our rights (such as to our legal advisors).

Sale of Personal Information

As is common practice among companies that operate online, in the last 12 months, we have allowed certain third-party providers to collect information about consumers directly through our website and other online services for purposes of analyzing and optimizing our services, delivering ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. As a result of this practice, in the last 12 months, we have sold the following categories of personal information to these third-party providers, subject to each consumer’s settings and their right to opt-out:

Identifiers, such as IP address.
Commercial Information, such as service information, including services of interest or orders made in connection with our services.
Internet/Network Information, such as log data (including operating system and browser type) and analytics data (including usage and activity on our website and online services);
Geolocation Data, such as general geographic location based on IP address.

Since our Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 16, we do not sell Personal Information of consumers we know to be under the age of 16.

For more information about how we otherwise disclose Personal Information, please refer to the "How We Share and Disclose Personal Information" section of our Privacy Policy.

Your Rights to Know, Access, Correct, and Delete Personal Information

If you are a California resident, the CCPA allows you to make certain requests about your Personal Information. Specifically, the CCPA allows you to request us to:

The Right to Know

You have the right to request any or all of the following information relating to the personal information we have collected about you or disclosed in the last 12 months, upon verification of your identity:

The specific pieces of personal information we have collected about you;
The categories of personal information we have collected about you;
The categories of sources of the personal information we have collected about you;
The categories of personal information that we have disclosed about you to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
The categories of personal information we have sold about you (if any), and the categories of third parties to whom this information was sold; and
The business or commercial purposes for collecting or, if applicable, selling personal information about you.

The Right to Request Deletion

You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.

The Right to Correct

You have the right to request the correction of inaccurate personal information.

The Right to Opt Out of Personal Information Sales

You have the right to direct us not to sell personal information we have collected about you to third parties now or in the future.

The Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of the rights described above.

However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products or services or engage with you in the same manner.

“Shine the Light”

California residents that have an established business relationship with us have rights to know how their information is disclosed to third parties for their direct marketing purposes under California’s “Shine the Light” law (Civ. Code § 1798.83).

How to Exercise Your California Privacy Rights

Exercise Your Right to Know, Right to Deletion, or Right to Correct

Please submit a request by:

Emailing support@rc3.app with the subject line “California Rights Request”; or
Calling 438-622-4143.

We have to verify your identity before processing your request. If we are unable to verify your identity, we may deny your request at our discretion. As a part of this process, we will match the identifying information provided by you to the Personal Information we have about you. We may ask for additional Personal Information such as government or other identification, along with your name, address history, and information about your previous interactions with us. More stringent verification is required if you do not have or cannot access your User Account with us.

To Exercise Your Right to Opt Out of Personal Information Sales. As is common practice among companies that operate online, we permit third party advertising networks, social media companies and other third party businesses to collect and disclose your personal information (including preferences, geolocation, commercial information and internet, network and device information) directly from your browser or device through cookies or tracking technologies when you visit or interact with our websites, use our apps or otherwise engage with us. These third parties use this information for the purposes of serving ads that are more relevant, for ad campaign measurement and analytics, and for fraud detection and reporting and may sell that information to other businesses for advertising and other purposes. By visiting here, you can opt out from sales of this type of personal information by businesses that participate in the opt-out tool. To make opt-out requests related to mobile apps on your device for businesses participating in the DAA’s CCPA App-based Opt-Out Tool, you can download the appropriate app here. To learn more about how third parties collect information through tracking technologies and what other choices you may have in relation to those activities, please see "Online Privacy Choices and User Rights" section of our Privacy Policy (above).

An Authorized Agent Can Make Requests on Your Behalf. You may designate an authorized agent to make a request to access or a request to delete on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide the agent with a valid power of attorney. We will also request your valid government issued identification and the authorized agent’s valid government issued identification. We may verify the authenticity of the request directly with you, and may deny requests from authorized agents who do not submit sufficient proof that they have been authorized by you to act on your behalf, or are unable to verify their identity.

Financial Incentive. We offer consumers the opportunity to obtain discounts for referring individuals to our Services. To benefit from this referral, we often require consumers to provide us with Personal Information, including contact information for themselves and the individual they are referring to the Services. We have determined in good faith that the value of the Personal Information we receive from each individual and the relationship we establish is reasonably related to the value of the resources we provide. Consumers may opt out of receiving updates from RC3 by following any available opt-out instructions in the communications you receive, or by contacting us at support@rc3.app. Please note we may continue to send consumers non-marketing communications even after they opt-out.

Shine the Light Disclosure. In addition to the rights above, the California “Shine the Light” law permits California residents who share their Personal Information with us, once per year and at no charge, to request and obtain: 1) a list of third parties to whom we have disclosed their Personal Information for direct marketing purposes in the prior calendar year; and 2) the type of Personal Information disclosed to those third parties. If you would like to exercise this right, please use the contact information listed in this section to contact us.

Accessibility. If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us by email at support@rc3.app.